Privacy Policy
The MCW privacy policy details how personal information is managed for users in Bangladesh. The casino gathers account info, ID documents, and payment records. This info helps with running accounts, preventing fraud, and staying compliant with KYC rules. Users can access, fix, or remove their data. Third-party providers get only the necessary information while following strict confidentiality agreements to help with services.
Personal data collected for the Privacy Policy
The casino gathers different kinds of personal info from users in Bangladesh to keep the services running smoothly and follow legal rules. The site’s privacy policy clearly lays out these specific categories:
- Your account details include your name, birth date, email address, phone number, and username;
- KYC documents consist of a government ID, a selfie, and proof of address for verification;
- Payment info includes the history of your deposits, withdrawals, and hidden payment details;
- Data shows how Bangladeshi gamblers use the site, their bonus status, and what language they prefer;
- Device and IP info keep track of addresses and device types for security.
How personal information is used
The casino handles user data for various business needs and legal requirements. Every goal looks out for both sides while keeping service quality and meeting regulations in Bangladesh. Here they are:
- Set up accounts and keep track of user details;
- Handle financial transactions;
- Check your identity using KYC and AML steps as outlined in the casino’s Privacy Policy;
- Spot and stop fraud;
- Tailor services and preferences for each user;
- Check how gamblers use the site and look at the data;
- Send marketing messages only when users agree to it.
Data sharing with trusted service providers in Bangladesh
MCW app gives user information to chosen service providers to run casino services in Bangladesh. All partnerships with outside companies have to stick to strict confidentiality agreements. Data protection rules are important for every deal with outside organizations.
| Type of provider | Examples in Bangladesh | Purpose |
|---|---|---|
| Payments | Nagad, Rocket, UPay, crypto | Process deposits and withdrawals |
| KYC/AML | The security team | Confirm identity and prevent fraud |
| Hosting/Security | Data centers CDN | Secure data |
| Authorities | Regulators, like GCB | Legal compliance |
Data retention rules for Bangladeshi users
MCW keeps user info from Bangladesh for set times, depending on the type of data. These schedules match legal requirements and the need for operational security in the area.
| Data category | Typical retention | Main reason |
|---|---|---|
| Account/gameplay | When the account is active, plus 5 years after it is closed | Service and disputes |
| Financial/KYC | 5-10 years | Legal compliance |
| Security logs | 6-24 months | Fraud prevention |
| Marketing records | Until opt-out or 24 months | Consent management |
KYC and account verification in Bangladesh
The site needs certain documents from players in Bangladesh to finish verifying their accounts. This process keeps both the player and the casino safe. Here are the steps you need to follow for your submission:
- Send in a photo of your national ID card or a valid passport to prove your identity;
- Take a clear selfie holding your ID;
- Send a copy of your address proof that’s no older than 3 months;
- Provide proof of owning a payment account when asked;
- Verifying your account helps you follow the rules in Bangladesh.
User privacy rights
MCW Bangladesh gives users various rights to handle and oversee their personal info. Here are some steps you can follow to manage your data stored by the casino:
- Ask for access to your saved personal information;
- Fix any wrong account details.
- Ask for deletion if the law allows it;
- Limit how MCW handles your data or opt out of marketing offers;
- Take back the consent you gave earlier;
- Get copies of your data that you can carry around;
- Unsubscribe from emails and notifications.
Contact and support for privacy requests
Players can submit privacy data requests to the MCW support team via 2 channels. You can use an email or live chat. Just state the request type and username before sending the message.